Last updated: October 2026
VizBloom Pro and Max subscriptions are purchased in the mobile app, through in-app purchase via Apple's App Store or Google Play, which act as the merchant of record for your purchase. A subscription purchased in the app also applies to the website, with the same account. This policy explains billing, cancellations and refunds. By subscribing, you also accept the terms of the store that processes your payment.
Paid plans (Pro and Max) are billed in advance, monthly or yearly, and renew automatically until cancelled. The price and any applicable taxes are shown in the app and charged by Apple or Google to your store account, which sends you a receipt for each payment.
You can cancel at any time from your device's subscription settings (on iOS, Settings → your name → Subscriptions; on Android, Play Store → Subscriptions). Your plan remains active until the end of the current period, after which it does not renew.
For your first subscription purchase, if you are not satisfied, you can request a refund within 14 days of the initial payment. Refunds for in-app purchases are decided and issued by Apple or Google under their own rules; we support your request with them. This guarantee applies only to the first payment, not to subsequent renewals.
Renewal payments and payments made after the 14-day window are generally non-refundable, as the service is made available to you continuously. We may still grant a refund at our discretion in exceptional cases, such as a duplicate charge, a prolonged service outage, or an accidental renewal reported promptly.
Refunds are issued by Apple or Google: on iOS, request one at reportaproblem.apple.com; on Android, through the Play Store or play.google.com. We can help: write to contact@vizbloom.io with your VizBloom account email and your order or receipt number.
If something is wrong, please contact us first — we will do our best to make it right quickly. Initiating a chargeback or payment dispute without contacting us may lead to the suspension of your account.
We may update this policy from time to time. The current version is always available on this page with its effective date. Continued use of VizBloom after changes take effect constitutes acceptance of the updated policy.